The AI Conversation Insurance Leaders Need to Have | Jackie Morales | StitchStudio Advisor Series

Jackie Morales has spent 30+ years in insurance; across six carriers, two startups, a consulting firm, and now as COO of IIG. She's seen every wave of technology reshape this industry.

In this conversation, she shares what it actually takes for AI to work inside an insurance company — not in a demo, but in real operations.

Jackie talks about why AI has to earn its place inside legacy-heavy, data-messy, compliance-sensitive environments.

Why operations teams are ready now, while leadership still has catching up to do.

What she's watched Stitch get right from the very beginning. And why she keeps giving her time to companies willing to do the hard work of understanding insurance before they try to change it.

If you're an insurance executive, operator, or technologist thinking seriously about AI adoption, this is a conversation worth your time.

Topics covered:

00:48 Why AI is the third great technology evolution and why it shouldn't be feared

04:00 What technology partners get wrong when entering insurance environments

07:13 Where AI is making an immediate impact in life and annuities operations

09:31 What Stitch got right from the very beginning

11:40 Advising StitchStudio